* Reservations and bank imprint:

• Ōrtensia is a very small restaurant. As we are unable to offer you a telephone service that meets your expectations, we have decided not to use the telephone.

• All reservations are made online via the interface on our website. This will give you a live overview of our availability, both in terms of tables and time slots.

• Please note that bookings can only be made 2 months in advance.

• A bank imprint will be required to validate your reservation. Please bear in mind that we will not be able to assign a table to your request without this information.

• Sometimes, once you have entered your bank imprint, you may not receive a confirmation text message or email. This problem usually occurs when you leave your bank's page too soon - your bank's validation does not correspond to confirmation of your booking. Please wait a few moments before being redirected to our site.

• The bank imprint requested at the time of booking corresponds to a commitment on your part to honour the booking. This allows us to work calmly to prepare for your arrival. This bank transfer will only be taken in the event of late cancellation of your booking (less than 24 hours in advance) or failure to show up at the time announced.

• No booking will be taken into account without a confirmation SMS or e-mail from us.

 

* Tables:

For optimum comfort, we only have round tables. The largest table can comfortably seat a maximum of 6 people - a seventh person can be seated at your request.

 

* Allergies and dietary restrictions:

The Chef and his team are committed to working only with fresh produce, received unprocessed and prepared on site.

It is therefore essential that you give us a precise list of any allergies or dietary restrictions as soon as possible when you make your reservation.

It would be a great pity if we did not have alternative ingredients available when you come.

For the most restrictive diets, a tailor-made menu will have to be put together - the Chef reserves the right to accept these constraints depending on their nature and the time available to present an alternative.

 

* Dress code:

Casual chic is always the order of the day in Michelin-starred establishments.

We would particularly ask gentlemen to refrain from wearing shorts and open shoes or trainers. We thank you for your understanding, and especially for respecting other guests for whom the occasion of their visit may be associated with an exceptional event.

 

* Drinks - wine list - food and wine pairings:

Our Head Sommelier Romain SIMON takes care to fine-tune day after day a selection of drinks that we hope will be cutting-edge and up-to-date, ranging from the greatest names in French wine to the most prominent challengers on today's international scene. This is complemented by a non-exhaustive list of young producers who are still under the radar of wine-lovers.

 

There are no dogmas (organic, biodynamic, natural or conventional) - only producers committed to working as cleanly as possible to produce wines, sakes, beers and other beverages that reflect the places they come from and the people who make them.

 

The wine list now features more than 600 references at prices ranging from €47 to €4700.

 

The food and wine pairings, which are regularly updated in line with the latest discoveries and the changing seasons, give pride of place to eclecticism and discovery - with a particular emphasis on efficiency and pleasure.

We're particularly keen to offer ‘made-to-measure’ pairings that adapt to the quantities that suit each individual.

 

A fine selection of non-alcoholic beverages (hot or cold) will be offered to you with the same enthusiasm.

Cold infusions, selected fruit juices and nectars, rare teas and flowers... always produced by demanding and passionate craftsmen and women.

 

* Young children:

The experience we offer all our customers and the products we cook are not always suitable for young children. Please take this into account when making your reservation.

We also do not have a space suitable for pushchairs.

 

* Pets:

Please note that our establishment is not suitable for pets.

 

* Absent guests policy:

Entertaining you requires a great deal of planning and preparation. Please let us know as soon as possible if the number of guests changes.

The establishment reserves the right to charge the price of the menu selected at the time of booking for each seat left vacant.

 

* Late arrivals and no-shows:

In order to receive you as well as possible, any delay of more than 20 minutes must be notified to us by e-mail. In order not to disrupt the service of other tables, but also to ensure that the work of our teams is respected, we reserve the right to adapt the menu initially chosen to these new time constraints.

 

If we do not hear from you within 30 minutes of your scheduled arrival time, we will consider your reservation as not having been honoured and will proceed with the debit of the bank imprint made at the time of reservation.

 

* Closing time:

Our restaurant closes at 3.45pm for lunch and at midnight for dinner.

Our kitchen closes at 1.30pm for lunch and at 9pm for dinner.

 

* Private parties:

Our restaurant will be able to accommodate groups of up to 22 diners maximum - seated on round tables accommodating between 2 and 7 diners.

Please do not hesitate to contact us by email so that we can develop ‘tailor-made’ proposals with you.

 

* Contacts:

As we have chosen not to use the telephone, all communications are by email to the following address: contact@restaurantortensia.com.

Please feel free to give us a telephone number if you would like us to call you back.

 

Please note that we do not respond to requests made via social networks.